Privacy Policy
Effective Date: 05/31/2025
Who We Are
Our website address is: https://queensautoservices.com. Queens Auto is a full-service auto repair shop based in Elgin, IL. This privacy policy outlines how we collect, use, and safeguard your personal data.
What Personal Data We Collect and Why We Collect It
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to assist with spam detection.
An anonymized string created from your email address (a hash) may be provided to the Gravatar service to check for use. Gravatar’s privacy policy is available at Gravatar Privacy Policy. Once your comment is approved, your profile picture becomes visible publicly next to your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract location data from such images.
SMS Communication
By providing your phone number and opting in, you consent to receive SMS messages from Queens Auto for purposes such as appointment reminders, service updates, and limited-time offers. Message frequency may vary.
Standard message and data rates may apply. You can opt out at any time by replying STOP, and receive assistance by replying HELP or contacting us directly at support@queensautoservices.com
We do not share, rent, or sell your phone number to third parties. Your information is stored securely and used only for the purposes outlined above.
Consent is not a condition of purchase.
Carriers are not liable for delayed or undelivered messages.
Contact Forms
When you fill out a contact form, we collect your name, email address, phone number, and any additional information you choose to provide. This information is used strictly to respond to your inquiry or provide services requested. We do not use this information for unsolicited marketing.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email, and website in cookies. These are for your convenience, so you don’t have to re-enter your details when leaving another comment. These cookies last one year.
If you visit our login page, we set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we set up cookies to save your login details and screen preferences. Login cookies last two days, and screen option cookies last one year. Selecting “Remember Me” extends login cookies to two weeks. Logging out removes login cookies.
If you edit or publish an article, a cookie with the post ID will be saved in your browser. This expires after one day.
Embedded Content from Other Websites
Articles may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if you visited that website directly. These sites may collect your data, use cookies, embed third-party tracking, and monitor your interaction with their content.
Analytics
We use Google Analytics and similar tools to understand how visitors interact with our website. These services may collect IP addresses, device information, browser types, and pages visited. This data helps us improve user experience and website performance.
Who We Share Your Data With
We do not sell or rent your personal information. Data may be shared with trusted third-party service providers who assist with operations such as hosting, analytics, SMS delivery, and email communication — only to the extent necessary for service delivery and under strict confidentiality agreements.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. For registered users (if any), we store personal information in user profiles, which users can access, edit, or delete at any time (except usernames). Admins may also access and manage this data.
What Rights You Have Over Your Data
If you have an account or have left comments, you can request an exported file of the personal data we hold about you. You can also request deletion of your personal data, except where we are required to retain it for legal, administrative, or security purposes.
Where We Send Your Data
Visitor comments may be checked through an automated spam detection service.
Your Contact Information
To request access, updates, or deletion of your personal data, contact us at:
- Email: support@queensautoservices.com
- Phone: (847) 844-1700
Additional Information
How We Protect Your Data
We implement technical and organizational security measures including secure servers, encrypted connections (HTTPS), firewall protection, access controls, and employee training to safeguard your information.
What Data Breach Procedures We Have in Place
In the event of a data breach, we will notify affected individuals and relevant authorities as required by law, and take immediate steps to contain and remedy the breach.
What Third Parties We Receive Data From
We may receive limited data from third-party platforms such as scheduling tools or payment processors strictly for operational purposes.
What Automated Decision Making and/or Profiling We Do With User Data
We do not use automated decision-making or profiling based on your data.
Industry Regulatory Disclosure Requirements
We comply with all applicable consumer protection, privacy, and data security regulations under U.S. and Illinois law.
If you have any questions or concerns about this policy, please contact us.
Last Revised: 05/31/2025